Troubleshooting

Topics

• No connection with Zoom account. Please click this to re-authenticate
  
• I do not see the meeting that I expect to! Where is it?

1. I see the following message "No connection with Zoom account. Please click this to re-authenticate". What does this mean? 

If you see the message above appear at the top of your Tapestry application, does it:

1. The message appears momentarily then it goes away?
   • If so, this is a currently normal part of the flow that indicates the application is automatically reconnecting you
   • You may ignore it. We are working on tightening up different aspects of this flow and eventually this will not appear. Thank you for your patience! ?
2. The message stays at the top of the screen, and does not go away?
   • This indicates that the connection to Zoom authorization has been lost
   • Please click the message it self to invoke the re-authorization process
     • This will prompt you to re-authorize the Tapestry app for your Zoom account
     • Once complete, your connection to zoom should be restored. 

2. I do not see the meeting that I expect to! Where is it?

Does your meeting have an Audio Transcript? 

• To find out, navigate to your recordings in Zoom and identify wether or not there is an Audio Transcript present (as indicated in the screenshot below)

Have you tried refreshing a few times? 

1. Refresh the application at least two times using the menu indicated in the screenshot below.
   • Note: This is a known issue requiring more than one refresh and we are working on it!    

Still not there? 

• Please get in-contact with us by clicking "Submit a ticket" and creating a support ticket. 
  • It is at the top right of this support page. 
• Please include screenshots of the App, including zoom windows, and don't forget to tell us your Tapestry username! We will get back to you within 1-2 business days (or faster if we can!)